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Warranty

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Because trees, being living things, depend on appropriate aftercare to succeed, many nurseries are reluctant to offer warranties on their stock.

Not Majestic Trees. We offer the most comprehensive warranties in the industry.

It's easy if you think outside the box.

Because we cater for a diverse customer base - from professional gardeners to complete novices, we have simply structured our services and warranties to enable customers to choose the level of aftercare responsibility (and therefore risk) they wish to assume.

The warranties we offer are:

Supply Warranty

If Majestic Trees does not plant the tree(s), the only warranty offered is a guarantee that the stock was supplied structurally sound, had a good root system, was in good health, and true-to-type. It is the customer’s responsibility to check the stock on arrival. We will investigate any complaints in good faith, and replace/refund in cases where legitimate problems are found. The cost of this limited warranty is included in the price of the tree(s).

(subject to certain conditions, see Terms and Conditions for details)

Establishment Warranty

If Majestic Trees supply and plant the tree(s), you are automatically entitled to a one year Establishment Warranty (which is typically built into the planting fee), subject to certain conditions including proof/evidence of regular and correct care. This establishment warranty does not cover failure by client, his employees/staff or subcontractors to provide horticultural care for the tree during the course of the warranty period which significantly contributes to the tree(s) failure. Care includes adequate and not excessive watering, pest and disease control and timely fertilisation as required and maintenance of tree support systems, etc. after the tree is planted.

(subject to certain conditions, see Terms and Conditions for details)

Comprehensive ‘AfterCare’ Warranty

For complete peace of mind a comprehensive 'AfterCare' warranty is included when you contract our ‘AfterCare’ Service. If you purchase our ‘AfterCare’ Service, in the year that your tree(s) was planted, then your tree(s) is covered by the that service/warranty in its first year and the Establishment Warranty is extended to cover the second year of your tree(s) – effectively providing you with a two-year warranty. With this service the trees are inspected and cared for monthly during the growing season by a Majestic Trees horticulturist. The ‘AfterCare’ Warranty provides for the replacement of any tree that fails as Majestic will provide pest and disease control, pruning, maintenance of stakes/strapping/ Platipus systems, etc.. Please be advised that this ‘AfterCare’ Service is not a watering service. It does remain your responsibility to ensure adequate watering arrangements are in place at time of planting, and in between subsequent ‘AfterCare’ visits. We can advise you on what is required, and install basic irrigation if necessary. Failure to provide adequate watering facilities, or comply with watering instructions provided in your monthly report may be grounds for invalidation of your warranty. The monthly report will be completed at the time of the inspection, which if followed ensures that your tree(s) is fully warranted.

(subject to certain conditions, see Terms and Conditions for details).

Below is a comparison of the aftercare responsibility required for each warranty type.

Aftercare Responsibility by Warranty Type

Aftercare required
for success of planted trees.
Responsibility for Aftercare
by Warranty type
- Supply Warranty (included on all orders) Establishment Warranty (included on all Majestic planting jobs) Site Suitability Warranty* (included with all site consultation orders) Comprehensive Aftercare Warranty (2 or 3 year options)
Selection of specimen in good health and true to type Majestic Majestic Majestic Majestic
Correct choice/siting of tree for site conditions* Customer Customer Majestic* Customer
Adherance to good planting practice with suitable anchoring Customer Majestic - Majestic
Regular maintenance watering for up to three growing seasons Customer Customer - Customer
Monthly tree inspection in growing season Customer Customer - Majestic
Annual Fertiliser and mycorrhizae treatment Customer Customer - Majestic
Pest and disease control as required Customer Customer - Majestic
Formative pruning Customer Customer - Majestic
Maintenance of tree stakes andties (2 –3 years) Customer Customer - Majestic
Removal of tree stakes once established Customer Customer - Majestic

* guarantee does not cover conditions which are not readily apparent at time of site visit, unless clearly described by customer and documented on the order i.e. Seasonal waterlogging.

Quality Assurance Guarantee Majestic Trees guarantees that all stock supplied will be in good health, with a well established root system,

 

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