Frequently Asked Questions

We are always more than happy to answer your questions, and our team of horticultural advisors, who are the best in the industry, are always willing and able to assist you. Unfortunately, we are not available 24 hours per day, so we have compiled some of the most commonly asked questions which may give you the answer you are looking for. If not please call or email us. (See Sales & Advice for advisors and their e-mail addresses).

What do I need to consider in purchasing a tree?

This is like asking, "How long is a piece of string?" However there are certain key points that are critical:

1. How wide is the narrowest point through which the tree will go to its planting position? This will determine the maximum size of the tree although cranes and helicopters can achieve the impossible if you have the budget.

2. How close can a vehicle get to the planting position? Measure the distance from the road and width of driveway. Emailing us pictures of the road, driveway and route to the planting spot is very helpful and can greatly help us in giving you an accurate estimate of planting costs and/or delivery.

3. How tall does the tree need to be? When a large tree or any tree is required, guessing at the height you want can be deceptive and result in you over-estimating the size of tree needed. If you don't have a large measuring stick, then tie together some tall bamboo canes and mark them off in feet or meters to determine how big a tree you need. We have trees up to 40+ feet, which is taller than a 2 storey house plus its roof; however, the taller they are, the more expensive they are. Sometimes bringing the placement of a tree forward can create a greater appearance of height.

4. What is the soil type? If you can't tell or don't know your soil type, a useful website is (using the right-hand side toolbox click on "postcode" , then click on "identify" to identify the soil in that postcode). For example, it may say your area is chalk and clay, when it may be predominantly clay with chalk seams. This chalk may not be anywhere near your planting area, but could eliminate a selection of trees you may want to plant, so make sure you plant a good distance from the chalk seam. Soil type is very important for some trees, so make sure you identify it correctly. Often your neighbour or their gardener can help you if you don't know, or check out to see how well their selection of trees is doing. Write down the names of trees you like locally or take pictures.

5. Does it really need to be evergreen? Deciduous trees come into leaf from March to late May and drop their leaves anywhere between October and December. Are evergreen trees really necessary when it is dark when you get home from work in the winter? We stock a big range, but maybe a mixture of evergreen and deciduous would look better and achieve the desired result. Deciduous trees offer far more variety, colour and flowers and some have a dense branching structure that gives good screening even with no leaves.

What information do I need available when contacting Majestic Trees ?

Some of these areas are covered in the above question, but if you need advice the easiest way to start is with pictures of the area in question and a plan. Your plan does not need to be a professional plan, but a fairly accurate drawing with measurements to help us better understand your garden and give you good advice. However, whilst we are more than happy to help you via the phone or email, there is no better way than to come to Majestic Trees to see the trees and envision how they would look. To summarise please provide:

  • Brief description of the site and access, together with your pictures, measurements
  • Full delivery and invoice address, if different
  • Batch number of the tree you are interested in purchasing, if you know this already

Why are specimen trees priced higher?

We need to take into consideration and costing, the many years of professional care, overheads, heavy equipment and in general, investment that goes into producing a specimen tree. Our biggest trees will have been dug up, root-pruned and replanted 4 times during their 30+ years of growth, together with being pruned, fertilised, sprayed for pest and diseases, irrigated and cared for in so many ways. No other industry takes so long and is so labour intensive to produce its end product. As a whole, our industry is barely profitable, even with low wages, so we should actually be charging more. We all do what we do for the love of it and only the very best nurseries will do better than the average industry profit margin of 3% gross per year.

Why do we charge for delivery?

Unfortunately trees are big, bulky and long and they have to lie down in the truck. Careful and experienced horticulturalists will know how to handle the tree and make sure it arrives in excellent condition. They cannot be palletised or put in a box, which is the standard requirement for independent transport companies that are handling large items. If it was palletised, your trees would not arrive in one piece as their trucks go to depots and consolidate/split loads, sometimes 2-3 times before it reaches you. So they have to be sent on either a dedicated truck, which is very expensive or on one of our trucks, which are designed to not only carry, but come equipped to off-load the trees and a driver who knows how to handle the trees. We have invested over £400,000 in lorries and equipment to deliver and plant our trees because we know how difficult and important it is.

What are the pot dimensions?

Our pots are all listed in litres, which is the industry standard, and is the volume measurement. The vast majority of our stock is grown in Airpots and we have numerious sizes from 50-5000 litres. Below is a rough guide to the pots diameter and height, but they can vary and if this information is critical, we recommend you measure the actual pot of the tree you select and/or get details from one of our advisors, this is just a very -general guide, because larger pots are tailor-made to fit the individual tree and rootball. Other sizes do show in our availability list and can be measured to give you actual size when you purchase the tree.


Litres Approximate Diameter Height
50 40 40
80 50.5 40
150 62 50
200 70 60
300 80 60
400 92.5 60
500 103 60
600 113 60
800 120 70
1000 140 70
1500 170 70
2000 180 80
2500 200 80
3000 220 80
4000 240 80
5000 240 110

Measurements in cm

What does "Available From" mean on your tree list?

This date is an estimated month that the specimen tree will be ready for shipping. The tree may look wonderful and you may want it now, but in our experience, it will need this time to fully root-out, grow out from mature pruning etc and to be a tree we are proud of. However, many customers do purchase trees prior to their shipping dates, so if you see a particular specimen you like, we suggest you buy it to avoid disappointment. Once in a blue moon, a tree may not completely root-out to our satisfaction, but you will be notified of this and offered either a refund, alternative or a later shipping date.

Can you tell me trees native to my area?

A link to the Natural History Museum's web site is shown below, just type in the first part of your post code and you will get a list of trees. However, please note that there are other trees that will also be suitable for your area, not just the native ones.

website link:

What should I do / don't do if I plant the tree myself?

We highly recommend that you take the time to read the ‘Planting Guide' in detail, as planting a tree, especially if semi-mature, is not so simple. Each year too many trees unnecessarily die across the UK due to pest and diseases, but often due to planting a tree too deep.

It is critical that you never plant a tree too deep, so take the time to make sure the hole is the correct depth and that it won't settle (sink). The top of the rootball should not be lower than the garden soil level, even ½ an inch of soil against the trunk can rot the bark and cambium away and therefore kill the tree. Also, please do not remove the hessian wrapping encased in wire as this is degradable. Careful strapping, fertilising and soil prep are very important as is the aftercare, so please take time to read the ‘Planting Guide' before you start and make sure you follow the watering instructions, especially in its first year of development in your garden.

Should I worry about the roots when planting trees near my house?

There are a multitude of opinions on safe tree planting distance from buildings, ranging from conservative to unrealistic depending on which you consult. However, you do need to use some common sense because trees can do damage to foundations if planted too close. Ask yourself:

Does my home or that of my neighbours have excellent foundations? If it does, there is little to be concerned about, but older homes or poorly built homes can have little or even no foundations.

Is the selected tree a high water user? Trees such as Willows, Alder, and Birch to name a few, have high water requirements. If your building is on heavy clay, everything from the grass through to the trees will making demands on the available soil moisture. This combined with evaporation in very dry periods can lead to the clay soil cracking and causing problems with poor foundations.

Give the tree room to grow. Try to plant only small trees nearer the house and you shouldn't have a problem. If you have any concerns, we can install a "Deeproot" system that deflects the roots downward below foundation levels.

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